Frequently Asked Questions

Yes, we do! 🌍 Apart from a few countries: Iran, Iraq, Russia, Israel, India, Pakistan, Saudi Arabia, China, Sweden, Denmark.

We need 5 business days to process your order. 📦 After that, shipping usually takes between 7-14 business days. Thanks for your patience as we get your sparkles to you! ✨

Not totally in love with your jewellery? 😔 No worries! We offer a 14-day return policy from the date your item is delivered. Please make sure it’s in its original condition and packaging, and note that you’ll need to cover return shipping costs. 💌. You can check it out here.

Once your order is on its way, we’ll send you a tracking number via email. 📧 Use this number to follow your package’s journey on our website footer under the INFO section 🚚

We don’t offer custom jewellery at the moment, but keep an eye out! 👀 We’re always adding new and exciting designs to our collection. 💎

We’d love to collaborate with you! 🌟 If you're interested in becoming a brand ambassador, head over to our collaboration page for all the details or email us at collabs@moonandstar.co.uk. We can't wait to hear from you! 💖

We now offer branded packaging for UK orders! 🌙✨
For our international customers, we're still in the process of upgrading to fully custom-branded packaging.

As a growing small business, we're constantly working to improve the Moon+Star experience. To keep things cost-effective and accessible, our pieces are currently shipped directly from our trusted manufacturers - many of whom also supply to larger platforms. However, we don’t source from these platforms ourselves. We carefully curate our collections, design certain pieces in-house, and maintain strict quality control to ensure everything feels intentional and special.

We're so excited to be developing packaging that truly reflects the Moon+Star vibe -and we can't wait to share it with you soon! 🎁 

Unfortunately, our jewellery isn’t guaranteed to be nickel-free. Due to the manufacturing process, some items may be made in facilities that handle nickel or use it in stainless steel. This info is included in our terms and conditions, which you’ll see before you make your purchase. 💡

If your parcel seems to be taking a detour, don’t worry! 🚧 Please reach out to us at shop@moonandstar.co.uk and we’ll help track it down. 📧

We’re sorry to hear that! 😢 We’re here to help. Please contact us at shop@moonandstar.co.uk, and we’ll either refund or send a replacement. We want to make sure you’re completely satisfied with your purchase! 💖

Got questions or need help? 😃 You can contact us by email at shop@moonandstar.co.uk.

We reply to emails Monday-Friday 9-5pm GMT. Please note we don't respond to emails on weekends. We aim to reply to all inquiries within 2 business days - if you haven't heard from us within 3 business days (Monday-Friday), your message may have gone to spam, so please email us again!⏰