Every Moon+Star order is hand packed by our international 3PL fulfilment team, usually within 24 hours of being placed.

Please allow up to 3 working days for your order to be processed and dispatched during busier periods.

Delivery time varies on location.

If there are any unexpected delays with your order, our team will contact you directly.

We begin processing orders quickly, so we cannot guarantee that changes or cancellations will be possible.

If you notice a mistake with your order or delivery address, contact us on shop@moonandstar.co.uk as soon as possible and we’ll do our best to help before it is dispatched.

If you notice that you’ve entered the wrong delivery address, please contact us as soon as possible at shop@moonandstar.co.uk with your order number and the correct address.

If your order has not yet been fulfilled or dispatched, we’ll do our best to update it. Once an order has been packed, dispatched or passed to the courier, we may no longer be able to make changes.

If your order is still within the delivery time frame above, it may simply be in transit or awaiting a tracking update.

If your order is outside the delivery window, please contact us at shop@moonandstar.co.uk and we will help right away.

Our customer service team aims to answer any and all queries within 24-48hours.

If there’s anything wrong with your order, please email us at shop@moonandstar.co.uk with your order number and details of the issue.

If your item is damaged, faulty, incorrect or missing, please include clear photos where possible so our team can resolve it as quickly as possible.

For customer service or order enquiries, email us at shop@moonandstar.co.uk.

If your message is about an existing order, please include your order number so our team can help you as quickly as possible.

Yes! We we're always looking to work with creators who connect with Moon+Star, our jewellery and our star girl community.

We work across gifted collaborations, UGC, campaign content, ambassador partnerships and selected paid opportunities.

Apply through our creator programme or join our opportunities channel on our co-founders personal instagram @evadabrowskax called 'The Moon+Star Edit'.

If you’d like to work with us, head to our Work With Us page and submit your details.

It helps to include your social media handles, audience information and a little bit about the type of content you create so our team can get a feel for your style.

Yes. Our ambassador programme gives creators the opportunity to work with Moon+Star through content collaborations, gifting and commission-based partnerships.

If you’d like to work with us, head to our Work With Us page and submit your details.

For customer service or order enquiries, email us at shop@moonandstar.co.uk.

If your message is about an existing order, please include your order number so our team can help you as quickly as possible.

Yes, we ship worldwide.

Shipping costs are calculated at checkout based on your location. All international orders are sent with duties and taxes paid, so you won’t be hit with unexpected customs fees on delivery.

United Kingdom

Tracked delivery in 6-10 working days.

Free shipping on orders over £60.

Europe

We ship across Europe, including France, Germany, Italy, Spain, Netherlands, Ireland, Sweden, Poland and more.

Tracked delivery in 7-14 working days.

Free shipping on orders over £60.

North America

USA & Canada

Tracked delivery in 7-14 working days.

Free shipping on orders over £60.

Mexico

Tracked delivery in 10-16 working days.

Free shipping on orders over £60.

South America

Brazil

Tracked delivery in 16-28 working days.

Chile & Colombia

Tracked delivery in 20-24 working days.

Costa Rica & Ecuador

Tracked delivery in approximately 12-24 working days, depending on destination.

Free shipping on orders over £60.

Australia & New Zealand

Australia

Tracked delivery in 7-14 working days.

New Zealand

Tracked delivery in 7-12 working days.

Free shipping on orders over £60.

Asia

Japan, South Korea, Singapore, Philippines & Thailand

Tracked delivery in 6-10 working days.

Malaysia

Tracked delivery in 10-16 working days.

Vietnam

Tracked delivery in 10-16 working days.

Indonesia

Tracked delivery in 14-18 working days.

Pakistan

Tracked delivery in approximately 15-17 working days.

Free shipping on orders over £60.

Middle East

United Arab Emirates (UAE)

Tracked delivery in 7-12 working days.

Saudi Arabia, Qatar & Lebanon

Tracked delivery in 10-14 working days.

Jordan

Tracked delivery in 10-16 working days.

Free shipping on orders over £60.

Africa

South Africa

Tracked delivery in 10-16 working days.

Nigeria, Kenya, Ghana & Uganda

Tracked delivery in 14-18 working days.

Egypt

Tracked delivery in 14-18 working days.

Angola, Morocco, Mauritius, Rwanda, Tanzania & Zambia

Tracked delivery in approximately 12-24 working days, depending on destination.

Free shipping on orders over £60.

Other destinations

We also ship to selected additional destinations, including Azerbaijan and El Salvador. Delivery typically takes 12-24 working days, depending on the destination.

Free shipping on orders over £60.

🗓️ Please note: All delivery times are estimates and are quoted in working days (Monday-Friday, excluding UK bank holidays). Delivery times can vary depending on your local postal service, customs processing and your destination.

All Moon+Star parcels are shipped duty paid, meaning import duties are covered as part of your delivery.

You should not normally be charged any additional import duties when your parcel arrives. If a courier or local authority unexpectedly requests a fee, please contact us at shop@moonandstar.co.uk and we’ll help resolve it.

Once your order has been dispatched, we’ll send you a confirmation email containing your tracking information.

You can track your here.

Please allow a little time for the tracking link to update after receiving your email.

Once your parcel reaches your country, it will be passed to a local delivery partner for final delivery.

For UK orders, this may include Evri, Royal Mail or a similar courier. US orders may be delivered by USPS, UniUni or a similar provider. Other international orders will be passed to the relevant local postal service or courier partner.

Tracking can sometimes take a little while to update, especially while your parcel is moving between international and local courier networks.

If your tracking has not changed for a few days but your order is still within the estimated delivery window, this is usually normal.

If you’re concerned, please contact us with your order number and we’ll check it for you.

If your order has gone beyond the estimated delivery window, please contact us at shop@moonandstar.co.uk with your order number.

Our team will review the tracking, contact the courier where needed and help resolve the delay as quickly as possible.

Many of our stainless steel pieces are designed to be waterproof and suitable for everyday wear.

Some styles use different materials or finishes, so we always recommend checking the individual product description for the most accurate care information.

For full care instructions and tips on keeping your pieces looking their best, visit our
jewellery care guide.

All of our pieces are 18k gold or platinum plated and made to last with the right care. To help protect the finish, we recommend avoiding prolonged contact with water, makeup, perfume, hairspray and other chemicals.

If you’d prefer jewellery designed to be completely tarnish-free, shop our Waterproof Jewellery collection for extra peace of mind.

Many of our simpler styles are made from stainless steel because it is durable, hard-wearing and highly resistant to tarnishing. More intricate designs are made from brass or metal alloy, as stainless steel is a much harder metal and can be more difficult to shape into detailed designs.

The exact material depends on the individual piece, so we always recommend checking the product page for the most accurate information.

Materials vary between designs, so we recommend checking the individual product description if you have a known metal allergy or sensitivity.

If you’re unsure about a particular piece, contact our team before ordering and we’ll be happy to help with the material information.

For rings, you can find full sizing guidance on our Ring Sizing Guide.

Necklace lengths are listed in the individual product descriptions, and bangle measurements can be found on each bangle’s product listing.

As sizing can vary between designs, we always recommend checking the individual product page before ordering.

Some of our most-loved pieces are restocked, but not every design is guaranteed to return.

If a piece is sold out, sign up for the back-in-stock notification on the product page and we’ll let you know if it becomes available again.

For customer service or order enquiries, email us at shop@moonandstar.co.uk.

If your message is about an existing order, please include your order number so our team can help you as quickly as possible.

Yes. You have 14 days from receiving your order to request a return.

Items must be unworn, unused, in their original condition and packaging, with tags where applicable. Once your return has been accepted, it must be sent back within 14 days.

For eligible change-of-mind returns, please use our returns portal here.

For a standard change-of-mind return, please submit your return through our online returns portal here.

Please include a small slip of paper inside your parcel with your order number clearly written on it so our team can identify and process your return quickly.

If your item is faulty, damaged, incorrect, missing, broken, tarnished or covered by our 100-Day Quality Guarantee, please do not use the returns portal. Email us directly at shop@moonandstar.co.uk instead.

For change-of-mind returns, return postage is normally the customer’s responsibility.

We recommend using a tracked delivery service, as your return remains your responsibility until it reaches us.

If your item is faulty, damaged, incorrect or missing, we will cover return postage where required by law.

If your order included a free promotional item and your return brings your final order value below the original promotional threshold, the free gift must also be returned.

If the promotional item is not returned where required, we may deduct its value from your refund where permitted by law.

Sale items may still be returnable where your legal cancellation or withdrawal rights apply.

For UK and EU online orders, sale items may still qualify for a return within the legal 14-day cancellation period unless a legal exception applies.

Final sale items, gift cards and free promotional items are not eligible for voluntary change-of-mind returns outside any legal rights that apply.

You can request to cancel your order through your customer account until it has been fulfilled.

If you are unable to cancel it through your account, email shop@moonandstar.co.uk as soon as possible.

Once your order has been fulfilled, packed, dispatched or passed to the courier, it can no longer be cancelled. You may still be able to return it once it arrives if it is eligible under our returns policy.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at shop@moonandstar.co.uk.

Please contact us as soon as possible at shop@moonandstar.co.uk with your order number and clear photos of the issue where possible.

Please do not use the returns portal for damaged, faulty, broken, incorrect or missing items.

Our team will review the issue and arrange the appropriate solution, which may include a replacement, repair, refund or another suitable remedy depending on the circumstances.

We stand by the quality of our jewellery.

If your item breaks, tarnishes, becomes damaged or does not hold up under normal wear within 100 days of receiving it, email us at shop@moonandstar.co.uk with your order number, a short description of the issue and clear photos.

Depending on the issue, we will offer a replacement or refund.

The guarantee does not cover misuse, accidental damage, improper storage, unauthorised alterations or failure to follow our care instructions.

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 14 days of us receiving the returned item. Your bank or payment provider may take additional time to show the refund in your account.

Original delivery charges are non-refundable.

For customer service or order enquiries, email us at shop@moonandstar.co.uk.

If your message is about an existing order, please include your order number so our team can help you as quickly as possible.

Yes! We host pop-ups and events throughout the year!

Follow our instagram @moonandstarldn to stay up to date with all our events and announcements.

We’re always open to hearing from retailers and businesses interested in stocking Moon+Star.

For wholesale enquiries, please contact our team at shop@moonandstar.co.uk with information about your store, location and the type of partnership you’re interested in.

Yes! Moon+Star gift cards are available for anyone who wants to let their Star Girl choose her own pieces.

Gift cards can be used towards eligible purchases on our website.

Head to our Our Story page to learn more about Moon+Star, how the brand started and the people behind it.

You can also visit Meet the Team and Cultural Notes to discover more about the world behind the jewellery.

For customer service or order enquiries, email us at shop@moonandstar.co.uk.

If your message is about an existing order, please include your order number so our team can help you as quickly as possible.

No. Moon+Star Jewellery is not a dropshipping brand.

Moon+Star is an independent UK jewellery brand founded in 2024. We design our new collections ourselves and work directly with our manufacturers to bring each piece to life, from the initial concept and colours through to the finishes, details and final production.

We purchase and hold our own inventory, and Moon+Star orders are not placed with AliExpress, Temu or another marketplace after a customer buys from us.

As the brand has grown, so has the way we develop our jewellery. Our latest collections are created specifically for Moon+Star, with a focus on colourful, maximalist pieces designed to be stacked, layered and styled your own way.

Some earlier styles were selected directly from manufacturers because they fit the Moon+Star aesthetic, but this is still very different from dropshipping. Dropshipping means a retailer passes an individual customer order to a third-party supplier who then supplies that item on demand. That is not how Moon+Star operates.

Today, our focus is on designing original Moon+Star collections and building a jewellery brand with its own products, identity and creative direction. ★